Frequently Asked Questions
What is Swiss Picture Bank?
Swiss Picture Bank is the online savings account for your pictures. Swiss Picture Bank is more than online storage; it is the first service designed to keep your pictures safe, organized and accessible for generations to come. Every photo uploaded to your account is copied, encrypted, secured on redundant servers in data centers throughout Switzerland and backed by the Picture Guarantee Foundation (PGF), a not-for-profit Swiss foundation established to independently ensure the long-term continuity of pictures.
How is Swiss Picture Bank different from online storage and backup services?
(a) We provide true long-term security for your memories. Swiss Picture Bank is the only site that offers service plans from 30 years to 99 years. Every other site is month-to-month or year-to-year.
(b) Swiss Picture Bank is the only site that doesn't reserve the right to terminate your account at will. Every other service can simply end your membership at any time, for any reason!
(c) We guarantee our service. If we don't fulfill our promise of 30 years, we'll pay you 30x your money back.
(d) You pay once per picture - there are no recurring fees.
(e) We preserve your photos in data centers operated by Swisscom IT Services, the leading provider of IT infrastructure to Swiss banks.
(f) Swiss Picture Bank uses "green" storage powered by energy supplies that are 98% carbon free.
How can I open a Swiss Picture Bank account?
All that is required to open a Swiss Picture Bank account is your name and email address. There are two ways to open an account. You may download and install our free Photobot Guardian software (PC only) which will upload selected pictures automatically, or you can open an account by pressing the Open Account button at www.swisspicturebank.com (Mac and PC).
What is the Picture Guarantee Foundation?
The Picture Guarantee Foundation (PGF) is a not-for-profit Swiss foundation established to independently ensure the long-term continuity of pictures. How do we do it? Swiss Picture Bank is backed by the Picture Guarantee Foundation, a not-for-profit organization with the sole purpose of independently ensuring the long-term security of your pictures. The PGF reserves the resources necessary to preserve every picture you upload for the time period you purchase, so you know they'll be there up until the term expires: Guaranteed.
How does the guarantee work?
You will receive periodic account statements including the number of pictures stored in your account. The pictures listed in your account statement are subject to the Swiss Picture Bank Guarantee. If you believe that a picture is missing, you may request a detailed summary of your account. Should any picture subject to this Guarantee ever become lost, destroyed or otherwise inaccessible while covered by this Guarantee, we commit to pay you a cash award equal to 30x the value of the credit balance you expended to store it in your account. For more information, please review our Terms of Service.
What is Swisscom?
Swisscom is one of the leading Swiss providers of information technology services with proven industry knowledge, particularly in telecommunications, the financial sector, the healthcare industry, the area of public administration and media companies.
Swisscom guarantees Swiss data security standards and stand for maximum stability, reliability and quality.
For more information, please visit www.swisscom.com.
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